FAQs

  1. Are your products licensed?

Yes, we have an official Warner Bros license. It means that all our products comply strictly to their guidelines.

  1. I don’t live in the EU, do you ship overseas?

Yes, don’t worry – we ship internationally. For more details, please visit our shipping policies.

  1. What happens if my order arrives incorrectly or damaged?

If, despite our vigilance, you have a delivery mishap, please accept our apologies.

We take such matters very seriously and will look into individual cases thoroughly. Please contact us at support@cinereplicas.com for a request and we will get back to you as soon as possible.

  1. My parcel is lost, what should I do?

If your package gets lost, we will send a replacement package will be sent to you. 

  1. What should I do if I wish to return an article?

All your requests have to be accepted by our support team. Please send your request to support@cinereplicas.com and we will get back to you as soon as possible.

  1. What kind of payment do you take?

We accept Visa, MasterCard and American Express. You can also choose to pay with PayPal or a bank transfer.

  1. Is it safe to pay through your site?

Yes, your financial information secure is one of our top priorities. We offer top method of secured payment systems. Click here for more details

  1. How do I know if my order’s confirmed?

A confirmation email will be sent to your registered email address after the transaction.

  1. How long will it take for my order to arrive after I make payment?

It depends largely on the type of delivery you choose. For more details, please see here for your delivery options

  1. Is there somewhere I can share my opinions on your products?

Yes, and you are more than welcome to do so! On the page of the product you purchased, you will see “Customer Reviews” under product information section. Click on “Write a review” and you will be ready to share your opinion.

  1. Is it mandatory to register to shop on Cinereplicas?

No, but we do recommend registration. By becoming member, you will receive news about our latest updates (promotions, new products etc). You also save time upon your next purchases as your information will also be pre-entered.

  1. How can I keep myself updated for promotions and new products?

We’d love to keep you updated. You can subscribe to our newsletter, or follow us on our social media channels

  1. How do I apply a Promo code?

To use a promotional code, please follow these steps:

  • Proceed to checkout.
  • Enter your Promotion Code at the box indicating "Promotion Code". Simply type or copy and paste (recommended) the promotional code in this text field.
  • Don’t forget to click on “apply” and your discount will be applied.
  1. On which products can I use my promo code?

You can use your automatic promo code on all products with the exception of:

  • Collectibles like the Nimbus 2000 etc
  • Sales articles
  • Special sets
    15. What if I have some nice ideas to share with you?

We always love hearing from you, please don’t hesitate to drop us a line via our social media channels.

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