Terms and Conditions
Note: If your shipping address is outside the United States or the European Union, you might be subject to customs duties. Cinereplicas is not responsible for customs clearance fees. Read more in Article 6.11
Article 1: Scope of application of the terms and conditions
The following conditions apply to any orders placed on the website Cinereplicas.eu. Changes to the terms and conditions can be made at any moment. For all orders, the current terms and conditions will be applied.
Article 2: Availability of products
2.1 - Our products and prices are only available while stocks last
After your order has been placed, we check the availability of the product(s). If the product(s) is/are not available, we will send it to you within a 30 days’ notice period or replace it with a similar product or refund you the money.
In order for us to properly process your order, please enter your full contact and delivery information.
2.2 - Pre-order items
If some items can be pre-ordered, the official date of release will be stated on the product page on Cinereplicas.eu website. With the pre-order system, you have the possibility to buy and reserve the product in advance, guaranteeing that you will receive the product in accordance to the official date stated. The product is confirmed pre-ordered only once we receive your payment on our website (credit card or bank transfer).
Caution: Cinereplicas can modify the official delivery date at any time. Moreover, other items ordered with your pre-ordered ones will also be delivered at the same time in one shipment. In case of change in the official date, the customer could totally or partially cancel the order by contacting our Customer Service through email.
Caution: In case of a pre-order on any limited edition items, Cinereplicas cannot ensure a 100% delivery performance of the product. Due to the high demand, people are registered on the waiting list according to the date of pre-order.
Caution: In case of a pre-order on any limited edition items, Cinereplicas cannot ensure a 100% accuracy on the price of the product since the supplier has the rights to modify the price. The client will be warned and could retract.
2.3 - Backordered items
If some items are backordered, the information will be mentioned on the product description page near the buying button. We will send you the backordered item within a 30 days notice period. If you have ordered several products including at least 1 product in backorder, we shall send your full order in 1 batch only.
2.4 - Gifts with purchase
As part of our special offers, you may receive free samples from our partners of one sample per customer and per order. Due to possible errors made during the packing and handling process, it is possible that you will not receive any samples with your order. This free gift cannot be claimed, any claims for the free gift through our Customer Service will be disregarded and rejected.
Article 3: Order confirmation and electronic signature
Any purchase order confirmed and signed by a "click" constitutes a binding acceptance of the purchase. The "click" during the purchase order accounts for a signature, this cannot be called into question.
Article 4: Price
At any time, Cinereplicas.eu reserves the right to modify the prices. Cinereplicas commits itself to apply the current prices mentioned at the time of the order.
Article 5: Payment and safety
5.1 - Methods of payment
· By credit card:
Cinereplicas offers the highest level of secured payment systems ensuring your personal safety. Your bank data will never be communicated and passed through Cinereplicas.eu. Your order will be registered and your product sent after the acceptance of your payment.
· Bank fees:
The customer is fully responsible for any fees or additional charges that incur from their bank or bank transfers. Cinereplicas shall refund any order which is partially paid omitting the bank charge.
5.2 - Safety
Bank data are encoded with the SSL system (Secure Socket Layer) which prevents the data from circulating openly. Payments are made directly from bank to bank. Cinereplicas.eu cannot get access to the customer's bank data and does not keep any records of it on the server. Due to this measure, you will be required to enter the payment details for each order made via Cinereplicas.eu
5.3 - Ownership
Cinereplicas retains the full ownership of the products until the complete payment of the order by the customer.
5.4 - Non-payment
Cinereplicas.eu reserves the right to refuse to deliver or to accept the order of a customer who fails to submit full payment for his orders or who is still in dispute for payment failure. If the payment hasn't been made within the time frame requested, the order will be cancelled.
5.5 - Anti-fraud control
Cinereplicas.eu security system checks all the order placed on the website. This control aims at preventing frauds. As part of our safety procedures, our services can put on hold your order and request a copy of your personal details such as written proof of address or any relevant documents in order to reactivate your order. You will be informed accordingly by email. Cinereplicas.eu reserves the right to cancel your order if the necessary documents are not received.
5.6 - Credit card rejected
When paying by credit card, these are the 2 situations you may face:
1 - The payment is accepted and your order is fulfilled.
2 - The payment is denied: the payment may be blocked by the inter-bank network, the customer will then be informed by email and the order put on hold until the payment is confirmed. In the situation where the payment is temporarily refused (for instance if the customer has exceeded the spending limit), then the transaction will be submitted again until the validation.
Article 6: Shipping and delivery times
All the products ordered are delivered to the address the customer has entered during the order process.
Our warehouses for Cinereplicas.eu are all located in France. Our main warehouse is located at:
23 avenue du Chemin des Reniers
92390 Villeneuve La Garenne
Your order will be shipped from one of our warehouses in France. If the product you ordered is not available in one of our warehouses in France and needs to be sent from another of our warehouse, you will be contacted by our customer service and will have the option to cancel.6.2 - Shipping fees
You can find the details of our shipping and handling fees in our shipping page.
6.3- Delivery time
The estimated delivery times are all calculated in terms of working days. These are average times, including the processing, packing and departure from our warehouse of your order. Once your order has departed from our warehouse, delivery times from our forwarding company must be added.
Regarding orders including pre-ordered or backordered items, the delivery time will be longer as your order will be sent in one batch with the pre-ordered or backordered item.
If needed, Cinereplicas.eu reserves the right to divide up your order into several parcels and deliveries without any additional cost for the customer. If any delays in shipping incurs, you will be informed by email by our customer service.
6.4 - Delivery delay
Cinereplicas cannot be held responsible for the delays and non-fulfilment in time of the deliveries by our carrier. Products are sent through the postal network or through an independent carrier, depending on the product and delivery address of the order. Delivery delays after your order has left our warehouse shall lead to no penalty or compensation, nor be ground for any order cancellation or termination.
Some additional delay may apply:
- if the product is not available in the warehouse nearest the delivery location, and needs to be sent from another of our warehouse.
- due to customs process.
- in periods with high volume of orders (such as Christmas) that includes a surcharge from our forwarders.
6.5 - Package and delivery
Before signing the delivery note, it's the customer's responsibility to check if the goods delivered correspond to their initial order. Any damage must be mentioned (in writing) on the delivery note accompanied with your signature. The checking of the products is considered as done when the customer or anyone else has signed the delivery note.
In the case of defective items, you must contact our customer service first for further assistance. Any defective items or damages must be indicated and confirmed within 14 working days from the receipt of your package to our customer service by email.
If the product needs to be returned you must contact the Customer Service at email@example.com within 15 days after the delivery. After 15 days of the delivery, no claim will be accepted. Only the return of items in their original state (packaging, tags, accessories, props...) will be accepted.
If upon delivery, the package is damaged or opened you must check the conditions of the item(s). In case there is any damages, you must refuse the package and write down the issues on the delivery note.
6.6 - Address changes
If a package is returned because of a mistake in the address, Cinereplicas has the right to ask for additional shipping fees if:
- The customer did not write his address properly on the purchase order.
- The address entered is invalid.
However if the carrier is responsible for the mistake, Cinereplicas will open a claim because of "incorrect return" and will resend the package without any additional costs.
6.7 - Late parcel
In case of delays in your delivery:
- if you chose Standard non-guaranteed shipping services, investigation might take up 8 weeks starting claim opening date
- if you chose Express shipping services, investigation might take up to 2 weeks starting claim opening date
Cinereplicas will always commit its best effort to find a solution in the best of our capacity.
6.8 - Unclaimed parcels
If a package is unclaimed and you wish for us to resend your order, Cinereplicas has the right to ask for additional shipping fees in order to resend the package. If you wish for a refund, handling and restock fees may be applied and shall be deduced from your refund.
Caution: If the package remains unclaimed beyond 15 days to Cinereplicas after the return (meaning 30 days in total including 15 days for the parcel to be returned, then 15 days remaining at Cinereplicas warehouse), the order cannot be cancelled and a refund will not be granted.
6.9 - Lost parcel
If the parcel is lost even if the tracking indicates it was delivered, Cinereplicas can ask the customer for an ID with signature to proceed for a claim. In case of refusal, Cinereplicas will not provide any kinds of compensation.
6.10 - Principle of good faith
Cinereplicas is committed to inform the customers about the delivery details via an automatic email that is sent out (to the stated email address provided by the customer in the purchase order) which includes the tracking number. If an issue arises with our forwarder during the delivery process, Cinereplicas shall open an enquiry with said forwarder.
It's the customer's responsibility to track the parcel until delivery. If a claim regarding the delay in delivery process is not made within 20 days after your order is shipped, your request will not be taken into account by our customer service.
6.11 - Non-EU shipments and custom fees
All our rates are excluding custom fees, customs could charge the recipient. All custom fees are charged to customers and are for the national territory of the recipient, unrelated to Cinereplicas.eu therefore we take no responsibilities for the payment of this fee. If you need further information about custom fees, please contact the custom services of your country.
If you fail to pay the customs fees, your package will be abandonned and you will not be refunded for your order.
Article 7: Responsibilities
• Cinereplicas.eu is not responsible for shipping or delivery issues caused by strikes, flood, fire or any circumstances that are beyond our control. Moreover Cinereplicas cannot be charged for any indirect damages made to the products by these circumstances.
• The customer is directly responsible for the choice made for any service or products. No refund or replacement will be accepted if the product is partially or completely unusable due to incompatibility or lack of equipment. The responsibility of Cinereplicas cannot be questioned except in case of a hidden flaw, nonconformity, defective item, or if the customer uses his retraction rights provided under Article 9. If a product has any defects, you can request the cancellation of the order or keep the item and ask for a price reduction.
• In case of non-delivery of the entire or part of the order:
- If the package is marked as delivered by the carrier, you have 14 days from the date of delivery declared by the carrier to submit your claim by email.
- If the package is NOT marked as delivered by the carrier, or encounters a delivery problem and is not returned to the sender, you have 30 days from the shipping date to submit your claim.Any claims made after the period of time stated above will not be accepted.
• Cinereplicas will send an automatic email to inform you of your order status and the day your parcel leaves our warehouse. A statement of your order is also available in "Account" area if you have created an account.
In the case of a delivery is made without a signature required (super saver delivery or “colissimo sans signature”), Cinereplicas commitments are limited to forwarding the order to the selected carrier as quickly as possible. However, the responsibility for the delivery will be entirely dependent on said carrier. Cinereplicas will not be liable for damage or loss of the package due to the carrier.
In case of dispute in delivery, Cinereplicas reserves the right to request identification, including the signature of the customer and / or person living at the address and / or the person may have received the package. If the customer refuses to comply, Cinereplicas would not refund, exchange the product, nor provide any form of compensation.
Article 8: Right of withdrawal
8.1 - Exercise your right of withdrawal
You have a period of 14 days after the date of delivery of your parcel to contact our customer service by email to exercise to your right of withdrawal or for any returns. Before returning the product, you must have a return of merchandise authorization number (RMA) that will be sent to your by our customer service. Please refer to Article 9 for the full return processExclusions:
• Data products (CD, DVD, DVD à la séance DVD-D, softwares, PC Games /Consoles): the right of withdrawal cannot be allowed for data products except if they are returned in time and in its original packaging (unopened).
• Recordable products (consoles, video card, MP3 drive, cell phone, hard disk, USB key): these products have a security seal. The right of withdrawal will be refused if the security seal of the product returned is damaged.
• Sales or special offers: products which benefited from a discount cannot be exchanged or returned.8.2 - Pre-orders
If an item was pre-ordered, the same right of withdrawal applies as for any other orders. The same rules mentioned on Article 8.1 are applicable.
Article 9: Right of return
9.1 - Return process
You have a period of 14 days after the date of delivery of your parcel to contact our customer service by email to exercise to your right of withdrawal or for any returns. Once you received the return of merchandise autorization (RMA), you have 14 days to send us the items to return.
The return product should be in its original packaging, without any damages and signs of use. The item must be accompanied with all the accessories if applicable (instructions, guarantee booklet, certificate of authenticity etc.). If any item or accessories are missing, you will not be able to benefit from the right of withdrawal, and the product will be returned at your expenses. No product will be accepted if it is not in the original packaging.The product must be shipped to our main warehouse in France at the following address:
23 avenue du Chemin des Reniers
92390 Villeneuve La Garenne
• You have 14 days from the reception of your package to exercise your right of withdrawal by contacting our customer service by email. The product must be returned in good condition in the original packaging as stated above.
• You have 14 days to report a flaw or defect on a product by contacting our customer service by email.
• After the approval of the return from our Customer Service and the reception of the RMA, you have 14 days to return the product to our warehouse. After this period, any product returns will be refused.
9.2 - Return costs
Shipping fees for the return items are at the customer's expense.
9.3 - Returns for wrong address or package unclaimed or denied
Your package may be returned to us by the carrier for the following reasons:
· Wrong or fake address
· Package not claimed
· Package refused at the delivery
After the confirmation from our warehouse the products were returned in approved conditions, we will proceed to a refund. In order to properly process your request, please include in your email the order number and your complete contact information.
9.4 - Refund process
If you return the product within 14 days after receiving your RMA and if the product is confirmed in acceptable condition, we will proceed with the refund within 10 days.
Please note that it may take a few days for the money to be wired back into your account depending on your bank.
Article 10: Loyalty Program
Cinereplicas' loyalty program allows the customer to accumulate points and to trade them into coupons.
10.1 Conditions of membership
This loyalty program is accessible to all individual with an active account on cinereplicas.eu and in acceptance of the present general conditions.
It is not possible for Cinereplicas to credit an account a posteriori with points earned with a previous purchase.
The points earned on cinereplicas.eu can only be traded into coupon on this same site and cannot be transferred to a customer account on cinereplicas.fr, cinereplicas.com or any other site than cinereplicas.eu.
10.2 Loyalty points
This loyalty program makes it possible to accumulate points with every purchase and by following Cinereplicas on social media.
The accumulation of points is automatically operated at each purchase.
The counting of the points is operated according to the rate in effect. The current rate is of 1 point for 1€ spent. Cinereplicas reserves the right to modify this rate at any time.
The points do not have any commercial value and are not transferable.
No points will be allocated for the purchase of a gift card.
10.3 Generation of vouchers
Depending on the number of points available in the customer's account, the customer can choose between different vouchers:
For 200 points, the customer can receive a €5 voucher
For 350 points, the customer can receive a €10 voucher
For 850 points, the customer can receive a €25 voucher
For 1600 points, the customer can receive a €50 voucher
The exchange of points is operated according to the rate in force. Cinereplicas reserves the right to modify this rate at any time.
10.4 Cancellation of points and vouchers
The points relative to a purchase returned and refunded will be cancelled and decredited from the member's loyalty account.
If a product purchased with a voucher needs to be returned, the refund of the voucher will be done in gift card.
Cinereplicas' Loyalty Program may be modified, suspended or terminated in whole or in part without notice.
No modification of the program or the rate will give right to compensation for the customer.
Cinereplicas also reserves the right to adapt or modify at any time and without notice the present general conditions.
Article 11: Company data
Cinereplicas is a registered trademark.
Cinereplicas.eu is managed by Fame Bros. Limited. Headquarter Unit 15-10, 14 Wong Chuk Hang Rd, Aberdeen, Hong Kong S.A.R. Fame Bros. Limited, registered under Companies Registry (CR) - The Government of the Hong Kong Special Administrative Region (HKSAR) under the number of 1985621.
Last update: 12 January 2021